session_idUnique session ID from the widget chat_started_date_timeISO timestamp when chat opened customer_nameName captured by AI customer_emailEmail captured by AI customer_phonePhone captured by AI pageURL of the page the chat started on chat_logFull transcript — newline-delimited, prefixed: Customer: / AI: / Agent[Name]: handoffTRUE when customer triggered a handoff request handoff_reasonReason text submitted by customer statusafter-hours · agent-handled · (blank = AI only) agent_nameLast agent who replied replyLast reply text (for email notifications) email_providedEmail from the handoff form name_providedName from the handoff form ai_flagged_incorrectTRUE when agent marks AI answer as wrong correction_noteWhat the correct answer should have been correction_reviewedTRUE when KB fix is confirmed reviewed_byAgent who reviewed the correction reviewed_atISO timestamp of review kb_update_neededTRUE if knowledge base needs updating kb_updatedTRUE once KB has been updated followup_neededTRUE when agent flags for sales/tech follow-up followup_noteWhat the follow-up is about followup_doneTRUE when follow-up is completed followup_done_noteResolution note followup_done_byAgent who completed the follow-up followup_done_atISO timestamp of completion owner_changesCount of agent-to-agent handoffs

session_idMatches ChatLog session_id modeai · live · needs · review · followup · closed · archived agent_nameAgent currently owning the session customer_msgsJSON array of customer message texts agent_msgsJSON array of agent message texts updated_atISO timestamp of last mode/agent change owner_historyJSON array of {from, to, ts} ownership changes

agent_name · online · updated_atPresence: one row per agent, heartbeat every 2 min key · valueSettings: key=ai_chat_enabled, value=true/false