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AgentLive agentClick to rename

Your live-agent name

Pulled automatically from your CareerLearning sign-in. Customers see this when you take over (e.g. "Carol joined"). Override it here if you'd like.

Pulled from your CareerLearning sign-in

Conversations

Connecting…

Select a conversation

Pick a chat from the left to view the transcript and take over from the AI when a customer needs a human.

Chat Analytics

Active in queue
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AI + needs human + live
Resolved
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closed + archived
Pending follow-up
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awaiting action
Needs review
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flagged, not yet reviewed
Total chats
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AI couldn’t answer
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AI accuracy
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Contact capture
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Avg messages
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per chat

Chats over time

AI-resolved vs escalated to a human, by day
AI-resolved Escalated to a human

AI vs Human split

How conversations resolved

Top topics & questions

What customers ask about most

Busiest hours

When chats start (your local time)

Recent activity

Latest escalations, captures, and resolved chats

Takeovers & follow-ups

AI-to-agent and agent-to-agent handoffs, plus open follow-up workload — click any number to see the chats behind it

Needs correction

Chats a reviewer flagged as a wrong AI answer — fix the knowledge base, then check them off

Customer Service Playbook

Your quick-reference while chatting. Search a phrase, or scan by section. Owners: Kenya = sales · Support Team = account/access · Agent = you (live human help).

DEMO MODE — showing sample data. Set CONFIG.mock = false + your Cloudflare Worker URLs to go live.

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Before you close this chat

Quick check — this keeps the queue accurate and the team informed.

Chat reviewedI've read the transcript and it was handled correctly.
Knowledge base needs updatingThe AI's answer was off — flag for KB review.